Snapchat’s latest AI chatbot, My, has faced backlash from users due to concerns about privacy and accuracy. The social media giant introduced the chatbot to offer personalized interactions and improve user experience, but it seems that My may not be living up to expectations.
One of the main issues with the chatbot is related to user privacy. Many users are worried that My might be collecting and storing their personal data without their consent. There are also concerns that the chatbot’s algorithms may not be secure enough to protect sensitive information from cyber-attacks.
Another concern is the accuracy of My’s responses. Several users have complained about receiving irrelevant or incorrect responses, causing frustration and dissatisfaction. This is particularly problematic for users who rely on the chatbot for essential information.
Snapchat has responded to these concerns by reassuring users that privacy is a top priority and that they are continuously working to enhance My’s accuracy. The company has also highlighted that users can choose to opt out of using the chatbot if they feel uncomfortable with it.
Despite these efforts, some users remain skeptical about the chatbot’s capabilities. For Snapchat to retain its user base and continue to grow its business, it needs to address these concerns effectively.
In conclusion, while Snapchat’s My AI chatbot was introduced to enhance user experience, it has faced criticism over privacy and accuracy concerns. The company’s commitment to addressing these issues is commendable, but it remains to be seen whether these efforts will be enough to convince users to continue using the chatbot.